Protecting our customers’ privacy is of paramount importance to Cochine.
Personal Information:
Cochine Ltd. only collects, stores and uses personal information to enable us to deliver the best possible service to our customers. Your information is precious to us and we will not share any personal information without customer’s consent.
We use the personal information we collect to: contact you about your account, provide you customer service, provide you with personalised advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
Cochine Ltd. will never pass on your personal information to a third party for third party marketing purposes. We may share your personal information with our service providers, couriers and other contractors to fulfill orders you place with us and to provide the services you request. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes.
Our site uses secure server software to protect your information whenever you place an order or access your account information.
Credit Card Information:
We use Worldpay to process all online payments to ensure your payment information is kept secure by a third party. Cochine Ltd. does not hold the credit card details of any customers. While this means you will have to enter you details with every order, we believe it is the most secure way of processing your orders.
Cookies:
Cookies are tiny text files which are sent to your computer or other device (e.g. mobile phone, tablet). They help us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to improve our service to you. Cookies cannot harm your computer and they do not store any personal or private information such as your name, address or payment information.
Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at all. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the Cochine websites. Each browser is different, to learn how to change your cookie preferences go to the ‘Help’ menu of your browser.
Cochine uses cookies mostly to remember what you have added to your shopping bag and resolve any errors in your shopping experience. In order to make full use of our site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store your personal details or payment details.
At cochine.com and cochine.co.uk, we use cookies to gather information that will help us provide the best possible service. By using our websites, you are agreeing to our use of Cookies.
If you have any questions about the security of the www.cochine.com website or www.cochine.co.uk website, please email us at info@cochine.com.